CenterPoint Energy Executive Provides Update on Power Restoration

CenterPoint Energy Executive Provides Update on Power Restoration

HOUSTON (KIAH) — The electricity provider for much of southeast Texas says it has met its initial goal after Hurricane Beryl knocked out power to 2.265 million customers.

“One million customers restored in the first 48 hours is the fastest we’ve ever achieved, which is a testament to the preparation and investments we’ve made in our network over the last several years,” said Darin Carroll, CenterPoint’s senior vice president of operations. “So it’s all going well.”

More than a million customers remain without power four days after the storm, and many of them don’t feel that way.

Some CenterPoint customers could go several more days without air conditioning in their homes, but Carroll assures them that the company’s crews are working as quickly as possible to restore power to everyone.

“We appreciate their patience and understanding,” he said. “It’s hot. We understand that. We’re understanding of our customers. A lot of people who work here right now don’t have power and they’re working to get power back to our customers.”

The hurricane came less than two months after a straight-line derecho windstorm caused widespread power outages in the Houston area.

The CenterPoint outage map has also been taken offline.

The company replaced it Wednesday with a recovery card that provides some information to people who are without power.

Carroll said the nature of Hurricane Beryl and the damage caused by the storm are why it is taking so long for some customers to get power restored.

“It’s a very widespread phenomenon,” he said. “It goes from the coast all the way to The Woodlands, Katy and Baytown. So our service center is dealing with a full range of issues. They couldn’t have picked a worse path.”